Month: May 2015

Gave it another go this morning and all devices working again – as normal.

1. T-box OK
2. Win7 desktop OK
3. Lenovo tablet OK

 

Hi Alan,

Thanks for getting in touch, and apologies for the inconvenience. We appreciate your frustration, and can assure you that we are working on a resolution for those affected customers.

If you’ve not already, please confirm and go through the troubleshooting steps provided. As an initial troubleshooting step please perform a soft reset on the t-box, by pressing the reset button underneath for approximately 2 seconds.

As a gesture of goodwill, we will extend the length of your promotion so that you have a further month free.

In the interim if you can view Presto on an alternate device, such as a smartphone, tablet or desktop device, we will work towards identifying the root cause of this issue, rectify and update you as soon as possible.

We appreciate your patience on this and will work to update you as soon as we have a resolution.

Thanks,
From the Presto Support Team

Been enjoying my (6 months free) Presto for a 2 months now, last night managed to stay awake right through Divergent !!!

Tonight is a different story – Presto is stuffed !!! No matter what I choose pressing the Play button throws up ‘no entitlements for this user’ ???

Checked Presto website and looks like this has been a ongoing issue for weeks now.